MJ Glass & Screens Sacramento's Leading Shower Door and Window Company

Quality You Can See Through

At MJ Glass & Screens, we take pride in the durability of our products. All insulated glass units manufactured by Central Valley Glass & Screen (30 sq. ft. or less, manufactured after May 1, 2009) are backed by a 20-year limited manufacturer’s warranty.

What’s Covered

We guarantee our sealed units against defects in materials and workmanship. This warranty specifically covers seal failures that result in:

• Fogging or Moisture: Condensation building up between the glass panes.
• Debris: Dust or foreign material trapped inside the sealed unit.
• Obstructed Vision: Any significant impairment to your view caused by a seal defect.

Eligibility

This coverage is designed to protect our residential customers. To remain eligible:

• You must be the original purchaser.
• The glass must be installed in your primary residence.
• Note: This warranty is non-transferable.

Important Limitations & Exclusions

While we stand behind our craftsmanship, we cannot cover damage caused by external factors once the glass is delivered. This warranty does not cover:

• Physical Damage: Cracks, scratches, or breakage occurring after delivery.
• Installation Issues: Damage from improper installation, structural settling, or lack of proper "weep" drainage systems.
• Specialty Environments: Glass used in skylights, greenhouses, saunas, high-vibration areas, or altitudes above 3,000 ft (without breather tubes).
• Heat & Nature: Proximity to unbaffled heat sources, "Acts of God," or general misuse.
• Custom Glass: Lead-work, stained glass, or customer-supplied materials.

Our Resolution

If your glass unit is found to be defective under these terms, MJ Glass & Screens will, at our discretion:

1. Repair or replace the defective unit, OR
2. Refund the purchase price if a replacement isn't feasible.

Please note: This warranty covers the glass unit itself. Labor for removal, reinstallation, and other associated costs are not included.

How to File a Claim

If you notice an issue with your glass, please contact us within 30 days of discovery. To process your claim, we will need:

1. Your original proof of purchase.
2. Access to the glass for a physical inspection.

The Fine Print

• Terms: All glass is sold “as is” outside of this specific warranty. We are not responsible for incidental or consequential damages.
• Disputes: We value your business and aim to resolve all issues fairly. Both parties agree that any unresolved warranty disputes will be settled through binding arbitration (JAMS or AAA) prior to any court action.

Lifetime Performance. Local Craftsmanship.

At MJ Glass & Screens, we partner with Premium Windows to provide the Timeless Series—a line built for energy efficiency, durability, and beauty. We stand behind our work and the products we install with industry-leading protection.

The MJ Glass & Screens Double Guarantee

We offer a "Double Warranty" to give you total peace of mind:

• Lifetime Manufacturer’s Warranty: Your Timeless Series windows and patio doors are covered by Premium Windows for defects in materials, frames, and insulated glass for as long as you own your home.
• 1-Year Labor Warranty: MJ Glass & Screens provides a full one-year warranty on our installation workmanship. If an issue arises from the installation itself within the first year, we’ll fix it at no cost to you.

What’s Covered by Premium Windows

• Vinyl Frames: Guaranteed against peeling, flaking, or blistering.
• Insulated Glass: Covered against seal failure and internal fogging.
• Hardware: Smooth operation of locks, rollers, and balances.

Project Expectations & Disclaimers

To ensure a smooth installation process, please take note of the following standard policies:

• Pre-Existing Conditions: MJ Glass & Screens is not responsible for damage to the building’s structure or drywall that existed prior to our arrival.
• Manufacturing Timelines: While we strive for perfection, we are not responsible for sourcing or delivery delays caused by manufacturer errors or supply chain issues.
• Discovery of Damage: If we uncover hidden structural damage or rot during the installation, we will stop work and immediately notify the point of contact to discuss next steps.
• Exclusions: As per the manufacturer, this warranty does not cover damage caused by "Acts of God" (fire, flood, earthquake), building settling, or post-installation misuse.

Filing a Request

Should you experience a manufacturing defect or an installation issue, simply contact us with your original invoice. We will coordinate with Premium Windows to ensure your claim is handled quickly and professionally.

Our Commitment to Quality Craftsmanship

At MJ Glass & Screens, we take pride in the precision of our work. To ensure your complete satisfaction, we provide a one-year labor warranty on all installations, effective from the date your project is completed.

What’s Covered

This warranty covers any defects in workmanship directly resulting from the installation process performed by our team. If a service issue arises due to how the product was installed, we will return to make it right.

Exclusions & Limitations

While we stand behind our labor, this warranty is specific to our installation services. It does not cover the following:

• Product & Material Issues: Glass breakage, scratches, chips, or cracks occurring after installation; or manufacturer defects involving frames, hardware, seals, or glass units.
• External Factors: Damage caused by "Acts of God" (fire, flood, extreme weather), building settlement, structural movement, or vibrations.
• General Wear & Tear: Normal aging of materials, lack of proper maintenance, or damage caused by misuse and negligence.
• Third-Party Intervention: Damage caused by other contractors, tenants, or homeowners after our work is complete.
• Pre-Existing Conditions: Any issues related to the original structure or drywall that were not caused by our workmanship.

Warranty Remedy

Our responsibility under this warranty is strictly limited to the correction of defective labor. At our discretion, we will repair or adjust the affected installation. This warranty does not provide for refunds or the cost of new materials unless those materials were damaged directly by our faulty labor.

How to Request Service

To protect your coverage, please follow these steps:

1. Written Notice: Submit your claim in writing within one year of the installation date.
2. Access: Ensure the work area is accessible for our technicians to inspect. Failure to provide reasonable access may void the warranty.

Legal Disclaimers

This labor warranty is the exclusive warranty provided by MJ Glass & Screens. All other express or implied warranties—including those of merchantability or fitness for a particular purpose—are disclaimed to the fullest extent permitted by California law. MJ Glass & Screens is not liable for incidental or consequential damages.